SW Pharma is a UK-based online pharmacy, registered with the General Pharmaceutical Council (GPhC). You can view our GPhC registration details
Managing Data Processing Activities
We have appointed a Data Protection Officer (DPO) to oversee our management of personal data. For any inquiries regarding this privacy policy or our approach to data protection, you can contact our DPO via:
- Email: info@sw-pharma.co.uk
- Phone: 0203 355 1973
- Mail: Unit 9B, Sterling Industrial Estate, Dagenham, RM10 8TX
Purpose and Scope of the Privacy Policy
This privacy policy outlines how we manage and safeguard the personal information of individuals who visit our website or use our services. It has been structured into sections for clarity and accessibility.
We are committed to always protecting your privacy. Please take the time to review this policy. If you have any questions, contact us directly.
We do not knowingly collect information from individuals under 18 years of age. If you are under 18, do not submit personal information or register for our services.
Information We Collect and How We Use It
Website Visitors
We collect details about your website visits, including pages viewed, time spent on the site, the referring website, your device type, operating system, and IP address. Cookies may also be used; refer to our Cookies Policy for further details.
This information helps us understand how users engage with our website and ensures our services meet customer needs.
Website Registration
When you register for our services, we collect information such as your name, address, and contact details, provided via online forms.
Orders, Medications, and Prescriptions
To process medication orders, we collect personal and medical information, ensuring the safe and appropriate supply of medicines. Verification of identity is required before submitting orders.
Callers
If you contact us by phone, calls may be recorded, and notes may be logged on our system.
Profiling and Segmentation
We use collected data for profiling and segmenting our customer database to:
- Understand our customers and tailor marketing efforts.
- Identify products and services that may interest customers.
Marketing
As a responsible business, we use customer data for direct marketing, including:
- Sending information about products and services via email, SMS, mail, or telemarketing.
- Customising website advertisements based on browsing behaviour.
Patients who partially complete prescription orders may receive follow-up emails as part of our clinical responsibility.
Other Data Processing
Personal data may also be processed for:
- Legal or regulatory disclosures.
- Investigations into suspected fraud or illegal activities.
- Defence of legal claims or potential safety concerns.
Relevant data may be retained longer than usual for investigations or disputes.
Your Rights
Under UK data protection laws, you have the right to:
- Access, rectify, or erase personal data.
- Restrict or object to data processing.
- Withdraw consent for processing.
- Lodge complaints with the Information Commissioner’s Office (ICO) at www.ico.org.uk
Compliance with Data Protection Laws
We adhere to the Data Protection Act 2018, the General Data Protection Regulation (GDPR), and the Privacy and Electronic Communications Regulations (PECR, 2003).
For further questions about your data rights, contact us at info@sw-pharma.co.uk.
Policy Updates
This privacy policy may be updated periodically. Significant changes will be communicated through the website or via email.
Contact Us
For questions about this privacy policy or data protection practices:
- Phone: 0203 355 1973
- Email: info@sw-pharma.co.uk
About Us
SW Pharmaceuticals is committed to delivering a reliable and cost-effective service to our patients and customers. We are registered with the GPhC (GPhC registration number pending)