FAQ

We are a registered online pharmacy providing safe and convenient access to prescription medications, delivered directly to your door.

We are open Monday to Friday between 9am to 5pm.

Yes, we are fully registered with the General Pharmaceutical Council (GPhC) and comply with all UK regulations. You can find our registration details here.

Yes, our licensed pharmacists are available for consultations to help you choose the right medications.

Yes, we offer delivery services throughout the UK.

You can reach us via email or phone during our operating hours. Our contact details are available on the "Contact Us" page.

Simply create an account, upload your prescription (if required), select your medication, and complete the checkout process.

Prescription-only medications require a valid prescription after a consultation from a UK-registered prescriber. We also provide an online doctor service where you can have telephone or video consultations with a doctor.

Orders are typically processed within 1-2 working days upon receipt of a valid prescription. Delivery times may vary based on your location.

Yes, you can reorder your medications quickly by logging into your account and selecting the items from your order history. Our dedicated prescribing team will review the request and generate a new prescription if everything is satisfactory.

We offer standard and next-day delivery options via our courier DPD. Delivery charges and timelines are displayed at checkout.

If delivery is missed, the courier will leave instructions on how to rearrange delivery or collect your parcel.

Yes, we offer tracking for all deliveries. Once your order has been dispatched, you will receive a tracking number via email or SMS, which you can use to monitor the progress of your delivery.

Your medications are discreetly packaged to ensure privacy and protect their quality during transit.

Yes, we adhere to GDPR regulations and use encryption to ensure your data is handled securely.

All medications are dispensed by qualified pharmacists and checked for accuracy before dispatch.

Stop taking the medication and contact your GP or healthcare provider immediately. You can also contact us to discuss with our pharmacists. You can also report side effects via the MHRA’s Yellow Card Scheme. https://yellowcard.mhra.gov.uk/

Due to safety regulations, we cannot accept returns for medications unless there is a fault or error with your order.

Contact our customer service team immediately, and we will resolve the issue promptly.

Click on the "Register" button and follow the prompts to create your account.

We accept all major debit and credit cards, as well as secure online payment options like PayPal.

Yes, you can schedule a virtual consultation with one of our pharmacists for advice on your medications.

Please contact us via email or phone, and we will address your concern as per our complaints policy.